Ready to Claim Your Order?
Enter your order number and the email or phone number you used to open your delivery chat.
Your order number is on your receipt and confirmation email.
How Claiming Works
Four easy steps and your items are yours.
Step 1
Open your delivery
Type your order number and the email or phone number you used. That opens your private chat with us.
Step 2
Add your Roblox name
Tell us your Roblox username so we know who to send the items to.
Step 3
We friend you in Roblox
Your FastBlox helper adds you as a friend and meets you in the game.
Step 4
Get your items!
We hand over everything in-game. All done — have fun!
Ready to claim your items? Tap below to get started!
Need Help?
Got Questions?
Click any question to see the answer.
100%. FastBlox is a real shop with thousands of happy customers. You pay through Shopify's secure checkout, and a real person delivers your items to you in-game. If anything ever goes wrong, we make it right or refund you.
Super easy. After checkout, tap the "Get My Items" button in your confirmation email — or use the form at the top of this page. Enter your order number and email, tell us your Roblox username, and your delivery agent will friend you and hand over your items in-game.
It's on your receipt and in your order confirmation email — it looks like #7016. You can also tap the button in that email and we'll fill it in for you automatically.
No problem. Open your confirmation email and tap "Get My Items" — it carries your order number for you. Can't find the email? Start a live chat with us and we'll look it up using the email you used at checkout.
Most orders are delivered within minutes once you've opened your delivery chat and shared your Roblox username. Busy times can take a little longer, but a real agent is almost always online to help.
We restock popular items often. Check back soon, or start a live chat and we'll let you know when it's coming back.
Try again, double-check your card details, or use a different payment method at checkout. Payments are handled securely by Shopify — we never see your card info. Still stuck? Message us and we'll help.
Yes. If we can't deliver your items or something isn't right, you're covered by our full refund guarantee. Just open a live chat or email us with your order number.
Yes — we only need your username so we can find you and friend you in-game. We will never ask for your Roblox password or login. Never share your password with anyone.
Email
support@fastblox.gg
Safe & Secure
Shopify checkout. Full refund guarantee.